Total Quality as a strategic vehicle for improvement
Umicore Precious Metals Refining strives for business excellence in all processes, products and services. Based upon customer requirements and expectations, dedicated and competent employees continuously improve the quality of our service, through the quality of our processes. Through a clear understanding of all customer requirements, we develop partnerships, allowing us to deliver a complete and distinctive service.
Our quality approach focuses on two domains:
- The deployment of our management system emphasizes management, execution and control of all operational and supporting processes. This is formalized in an ISO9001 certification.
- The second domain is about continuous and breakthrough improvement. To manage this we use the EFQM model. This model balances all aspects of good management within the company and with the most important stakeholders: people (challenging jobs in a safe and healthy environment), customers and suppliers (value for money and adequate throughput time) and society (care for environment and local area resident relationships). Umicore Precious Metals Refining obtained a 5* EFQM award (October 2007)
ISO certification
As result of a sustained quality approach, Umicore Precious Metals Refining is ISO9001 - version 2000 certified for all activities. All operational activities for recycling, smelting and refining of precious metal bearing materials as well as marketing, sampling and assaying of materials to be processed are included.
Umicore Precious Metals Refining's commitment to the quality of our environment has led to achieving the ISO14001 standards for the entire Hoboken site.
